This infuriates me.
As I mentioned last night, I’m looking for a good workflow for journaling. I’m playing around, reading, trying new things, revisiting old things, and hoping to hit that sweet spot where everything just works. So after arriving at the office this morning, I immediately went to download MacJournal. I’m not happy with the program, but I figured I already own it, I’ve already invested a substantial amount of time in it, so if I can make it work the way I want, I’m golden.
Right? Right. We’ve got a plan, let’s make it happen.
And then I tried to download MacJournal.
Mariner Software really wants to make sure they have your contact information. Check out what it takes to download a demo version of MacJournal:
- Click download link.
- Fill out a form that requires your first name, last name, email address.
- Uncheck the “please email me crap” box.
- Check the “No thanks, I really don’t want your spam” box.
- Click submit.
- Wait to receive email.
- Read email and click the verification link.
- Download product.
This is ridiculous. I’m already a paying customer. Hell, I pre-purchased Version 6 as soon as it became available. I shouldn’t have to deal with this crap simply because I want to re-download something or maybe check out something new.
What’s wrong with simply letting me download a DMG? Why do I have to provide my contact information simply to test a product? The products all have built-in time limits (15 - 30 days), so if I like it I’m going to buy it. If I like it, I’ll be back. And you’ll get my contact information at that time. You don’t need my contact information until I decide to purchase your product.
Idiotic. It’s no wonder I don’t like their products. Anyone who treats customers and potential customers with this kind of attitude … God, it’s like trying to get tech support from AT&T. You eventually have pushed so many buttons that it finally dawns on you: These people have no respect for my time. At the outset of the relationship, before you’ve even had a chance to try their product, Mariner Software makes it obvious to all that they don’t respect your time.
And really? The form is designed so that I have to opt out of receiving email? Lame and contrary to accepted attitudes regarding good customer relations.
So that’s it for me. End of the line, Mariner. This is where you get off. We’re done. I don’t know what my final workflow solution will be, but I do know this: It will not involve Mariner Software.
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