When Automation Goes Wrong

When Automation Goes Wrong

So, I finally got around to purchasing Parallels for some experimenting at the office. During the purchase, I had to provide the typical information such as name, email address, etc. Because it was a personal purchase, I put N/A (Not Applicable) in the space for Company Name. I figure that’s got to be fairly typical. Not everyone who makes a purchase is doing so for the benefit of a company and, at least in my world, N/A is fairly well understood to mean not applicable. This afternoon, I received the following email from Parallels:

Hello Stephen,

Thank you for down-loading Parallels Desktop for Mac! We are excited about N/A using our product and would like to learn more about your needs. As well as answer any questions that you may have.

Are you involved with procurement?

I ask because depending on your needs, we offer a Volume Licensing program. It is a great way to save money, and increase the return on your investment. I would appreciate an opportunity to discuss this  with you, or the appropriate person within N/A.

Best regards,

_Personal information redacted_

Nothing like the personal touch! But I guess I shouldn’t complain. At least they delivered the product and sent an email. I still haven’t received a response from Gruber regarding my missing t-shirts (which are still AWOL).